Type of repair

• Standard repair
This is a standard repair of a part delivered by you. If the part is reparable, it will be sent to a repair centre, where a complete repair, update to a latest firmware and a complete dynamic test of the whole device will be executed.
This repair is made till 30 days as standard. If spare part is not available, namely by obsolete products, repair can last up to 8 weeks. By some products it is possible to make urgent repair (1hour- 7 days). We charge extra 20% for this urgent repair.

For this type of repair a customer must specify a description of the problem. This type of repair can also be used in case of the heavy and bulky products, as well as obsolete products. This method ensures the warranty of 12 months for the entire unit after the repair, not only for repair of the specific issue. The price does not cover only exchanged components then. There are defective parts and parts subjected to obsolescence replaced to be able to guarantee 100% functionality and to be able to ensure a guarantee for the entire module. In exceptional cases, if we can not guarantee security for the entire piece, or if the customer wishes so, the guarantee applies only to the scope of repairs. We inform the client about such cases in our offer or it is a customer informing us.

• Advance Exchange – refurbished part
This type of repair means a delivery of a new or repaired device in advance of shipment of a faulty part. This part is used from our stock or is requested from central spare parts stocks established for such cases.
In case the new or repaired part is in stock in Kolín, it is expedited within 24 hours. Delivery from central stocks takes from 5 to 14 working days. In urgent cases it is possible to arrange an air delivery; there is an extra 13% charge for such a delivery.
This type is perfect for those technologies, where the device cannot be shut down and the faulty part cannot be sent for a standard repair. The stock availability in these cases is very variable and it can occur that at the time of offer the part is in stock but when ordered it isn’t. If this happens customer is informed immediately and is offered an alternative solution.
If this type of repair is chosen, customer must return the faulty part within 15 days from a delivery of a functional part. If the faulty part isn’t returned within this time, the full list price without discount is invoiced. For this type of repair it is necessary to give product series and damage range, so that we are able to define if the product is reparable or not.
The price of this type of repair is 15 – 20 % higher than price of a standard repair. We offer a 12 months guarantee for this type of repair.

• Advance Exchange – new part
We offer this type of repair if the faulty part is irreparable or not standard reparable. The part is irreparable at the moment when the repair is not economical, the damage range doesn’t allow repair or the part is obsolete and new part is cheaper than a repair of a faulty part.

With this type of repair customer receives new part with a discount. We offer this type of repair also with an assistance of our engineer at set up. This repair takes 1 – 4 weeks, according to stock availability.

If this type of repair is chosen, the customer must return the faulty part within 15 days from a delivery of a functional part. If the faulty part isn’t returned within this time, the full list price without discount is invoiced.

The price of repair is given only by a price list regardless the damage range and is about 60% of a price of a new part. We offer a 12 months guarantee for this type of repair.

In case of urgent situation we are ready to lend an adequate substitution for the necessary period.